Frequently Asked Questions (FAQ)
I. About the mall
1. What kind of products does your mall sell?
Our independent station mall provides a rich variety of commodities, including but not limited to fashionable clothing, beauty care, household goods, electronic products, etc., to meet your needs in different life scenarios.
2. How do you ensure the quality of mall products?
We cooperate with many high-quality suppliers and strictly control the purchasing channels of goods. Before the goods are put on the shelves, they will undergo strict quality testing. In addition, we also provide perfect after-sales service, if you have any questions or dissatisfaction with the quality of goods, you can contact us at any time.
3. Are the prices of goods in the mall competitive?
We are committed to providing you with cost-effective goods. By optimizing our supply chain and operating costs, we are able to offer competitive prices while maintaining the quality of our merchandise. At the same time, we will also launch promotional activities and discounts from time to time to make your shopping more affordable.
II. Shopping Process
1. How to register and log in the mall account?
In the upper right corner of the home page of the mall, you can find the "Register/Login" button. After clicking it, follow the prompts to enter your relevant information to complete the registration or login.
2. How do I search for the products I want?
In the search bar at the top of the home page of the mall, enter the keywords of the product you want to find, and then click the search button, the system will show you a list of related products.
3. How do I place an order for a product?
**How do I place an order for a product?In the shopping cart page to confirm that the product information is correct, click on "Checkout", fill in the delivery address, payment method and other information as prompted, and finally click "Submit Order" to complete the purchase.
4. What are the payment methods?
We support a variety of payment methods, including credit card payments, PayPal payments, bank transfers, etc., you can choose a convenient payment method according to your preferences.
III. Delivery and Logistics
1. How long will I receive my order after it is shipped?
The shipping time depends on the processing of your order and your location. In general, domestic orders are delivered within 3-7 business days after shipment, and international orders may take 7-15 business days. The specific time is subject to the actual logistics.
2. Can I choose express delivery method?
We provide a variety of courier delivery methods for you to choose, you can choose according to your own needs when you place an order.
3. How to check the order logistics information?
You can login to your mall account and check the order status and logistics information in "Personal Center - My Orders".
After-sales service
1. Can I return or exchange the goods if I am not satisfied?
Under the premise of meeting the return policy, you can apply for a return within a certain period of time after receiving the goods. Please check the specific return policy in the "after-sales service" page of the mall.
2. How do I apply for a return or exchange?
You can log in to your Mall account and submit a return or exchange request in "Personal Center - My Orders - Returns & Exchanges" and follow the instructions.
3. Who will pay for the shipping cost of the return or exchange?
If the return or exchange is caused by the quality of the product, the shipping cost will be borne by us; if the return or exchange is caused by personal reasons, the shipping cost will be borne by you.
V. Other Questions
1. How to contact customer service?
You can contact our customer service team in the following ways:
- Online Customer Service: Click the "Online Customer Service" icon at the bottom right corner of the mall page to communicate with our customer service staff in real time.
- Email: Send an email to 19898822426@163.com and we will reply to your email within 24 hours.
2. Does the Mall protect my personal information?
We take the security of your personal information very seriously and have implemented strict security measures to protect your personal information. Your personal information will only be used to process orders and provide quality service, and will not be disclosed or used for other purposes.